Refunds/Cancellations
At Tooth Mountain Farms, we are committed to providing you with the highest quality food products made from the freshest and most natural ingredients. However, we understand that there may be instances where you may need to request a refund. Please take a moment to review our refund policy for food products:
1. Eligibility for Refund:
- We will entertain refund requests under the following circumstances:
a. You have received a damaged or defective food product.
b. You have received the wrong food product that you did not order.
c. The food product has exceeded its stated shelf life upon arrival.
2. Timeframe for Refund Request:
- To be eligible for a refund, you must contact us within 7 days of receiving the food product. Requests made after this period will not be considered for a refund.
3. Refund Process:
- To initiate a refund request, please reach out to our customer support team via email at info@toothmountainfarms.com or +91 9969030207. When contacting us, please provide the following information:
a. Your order number
b. Details of the issue or reason for the refund request
c. Clear and legible photographs of the damaged or incorrect product, if applicable
4. Evaluation of Refund Request:
- Once we receive your refund request, our team will review the provided information and assess the validity of the request. This may include contacting you for further details if necessary.
5. Refund Approval:
- If your refund request is approved, we will process the refund within 10-15 days. The refund will be issued to the original payment method used for the purchase.
6. Product Return:
- In some cases, we may require you to return the damaged or incorrect food product to us before processing the refund. We will provide instructions for the return process if necessary.
7. Non-Eligible Refunds:
- Refunds will not be provided for food products based on personal taste preferences, dissatisfaction with the flavor, or other subjective reasons not related to product quality.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our customer support team at info@toothmountainfarms.com or +91 9969030207
At Tooth Mountain Farms, your satisfaction is of utmost importance to us, and we strive to ensure that every product you receive meets our high-quality standards. We appreciate your trust in our products and are here to assist you with any issues you may encounter. Thank you for choosing Tooth Mountain Farms for your culinary needs.
1. Eligibility for Refund:
- We will entertain refund requests under the following circumstances:
a. You have received a damaged or defective food product.
b. You have received the wrong food product that you did not order.
c. The food product has exceeded its stated shelf life upon arrival.
2. Timeframe for Refund Request:
- To be eligible for a refund, you must contact us within 7 days of receiving the food product. Requests made after this period will not be considered for a refund.
3. Refund Process:
- To initiate a refund request, please reach out to our customer support team via email at info@toothmountainfarms.com or +91 9969030207. When contacting us, please provide the following information:
a. Your order number
b. Details of the issue or reason for the refund request
c. Clear and legible photographs of the damaged or incorrect product, if applicable
4. Evaluation of Refund Request:
- Once we receive your refund request, our team will review the provided information and assess the validity of the request. This may include contacting you for further details if necessary.
5. Refund Approval:
- If your refund request is approved, we will process the refund within 10-15 days. The refund will be issued to the original payment method used for the purchase.
6. Product Return:
- In some cases, we may require you to return the damaged or incorrect food product to us before processing the refund. We will provide instructions for the return process if necessary.
7. Non-Eligible Refunds:
- Refunds will not be provided for food products based on personal taste preferences, dissatisfaction with the flavor, or other subjective reasons not related to product quality.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our customer support team at info@toothmountainfarms.com or +91 9969030207
At Tooth Mountain Farms, your satisfaction is of utmost importance to us, and we strive to ensure that every product you receive meets our high-quality standards. We appreciate your trust in our products and are here to assist you with any issues you may encounter. Thank you for choosing Tooth Mountain Farms for your culinary needs.